At Celestra, we strive to process and dispatch orders as quickly as possible. This Cancellation Policy explains when an order may be cancelled and the circumstances under which cancellations are not possible.
By placing an order on our website, you acknowledge that you have read and agreed to this Cancellation Policy.
1. Business Information
Business Name: Celestra
Website: https://celestra.in/
Customer Support: celestrabasket@gmail.com
Business Email: official@celestra.in
Business Location: Gurugram, Haryana, India
2. Order Cancellation by Customer
Customers may request cancellation only before the order has been dispatched from our warehouse or fulfilment partner.
To request a cancellation, please email us as soon as possible at:
📧 official@celestra.in
Please include:
- Order Number
- Full Name
- Registered Email Address
- Reason for Cancellation
Submitting a cancellation request does not guarantee that the order can be cancelled.
3. Orders That Cannot Be Cancelled
Cancellation requests cannot be accepted if:
- The order has already been packed for shipment.
- The order has been dispatched.
- The order is already in transit.
- The product has been delivered.
- The order contains personalised or customised products (if offered in the future).
4. Cancellation by Celestra
We reserve the right to cancel any order before dispatch in situations including, but not limited to:
- Product out of stock
- Pricing or listing errors
- Payment failure
- Suspected fraudulent activity
- Incorrect customer information
- Legal or regulatory requirements
- Supplier fulfilment issues
- Force majeure events
If payment has already been received for an order cancelled by us, any applicable refund will be processed through the original payment method within a reasonable period.
5. Payment Refunds for Approved Cancellations
Where a cancellation request is approved before dispatch:
- Refunds, if applicable, will be initiated to the original payment method.
- The time taken for the amount to reflect depends on your bank or payment service provider.
- Celestra is not responsible for delays caused by banks or payment gateways after the refund has been initiated.
6. Cash on Delivery (If Offered)
If Cash on Delivery (COD) is available:
- Customers are expected to accept delivery after placing a COD order.
- Repeated refusal of COD orders without a valid reason may result in restrictions on future COD purchases or account review.
7. Changes to Orders
Once an order is confirmed, we may not be able to modify:
- Shipping address
- Contact number
- Product selection
- Quantity
- Payment method
Please contact us immediately if you notice an error, and we will try to assist where possible.
8. Promotional Orders
Orders placed during promotional events, limited-time offers, or clearance sales may not be eligible for cancellation once confirmed, depending on the nature of the promotion.
Any such restrictions will be communicated where applicable.
9. Dropshipping Fulfilment
As a dropshipping business, orders may be processed directly by authorised suppliers or fulfilment partners.
Once a supplier begins processing an order, cancellation may no longer be possible.
10. Contact Us
For cancellation requests or questions regarding this policy, please contact:
Celestra
📧 Customer Support: celestrabasket@gmail.com
📧 Business Email: official@celestra.in
📍 Gurugram, Haryana, India
We aim to respond to cancellation requests as quickly as reasonably possible.
11. Changes to This Policy
Celestra reserves the right to update or modify this Cancellation Policy at any time.
Any changes will be published on this page with the revised effective date.
Last Updated: July 11, 2026