At Celestra, we are committed to providing quality beauty products and beauty tools. Due to the hygienic and personal-use nature of many of the products we sell, this No Return & No Refund Policy explains when returns, refunds, replacements, or other resolutions may or may not be available.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this policy.
1. Business Information
Business Name: Celestra
Website: https://celestra.in/
Customer Support Email: celestrabasket@gmail.com
Business Email: official@celestra.in
Business Location: Gurugram, Haryana, India
2. General Policy
Due to hygiene, health, and product safety considerations, all sales are generally final.
Unless otherwise required by applicable law or expressly stated by us, we do not accept returns or provide refunds after a product has been delivered.
This policy applies to cosmetics, skincare, haircare, personal care products, beauty accessories, and beauty tools.
3. Products Not Eligible for Return
The following products are generally not eligible for return or refund after delivery:
- Opened cosmetic products
- Opened skincare products
- Personal care products
- Beauty tools that have been used
- Products with broken hygiene seals
- Products damaged due to misuse
- Products damaged after delivery
- Items purchased during clearance or special promotional sales (unless defective or otherwise required by law)
4. Eligible Cases for Review
If you receive any of the following, please contact us within 48 hours of delivery:
- Wrong product delivered
- Product damaged during transit
- Manufacturing defect present on delivery
- Missing item from your order
To help us investigate, please provide:
- Order number
- Clear photographs of the product and packaging
- Photographs of the shipping label
- An unboxing video (strongly recommended)
- A brief description of the issue
Failure to report within the specified timeframe may affect our ability to verify the claim.
5. Review Process
Each request is reviewed individually.
We may ask for additional information or evidence before making a decision.
If your claim is verified, we may provide one of the following, depending on the circumstances:
- Replacement of the product
- Store credit
- Refund where required by applicable law
- Another appropriate resolution
The specific remedy will depend on stock availability, supplier confirmation, and the nature of the issue.
6. Change of Mind
We do not accept returns or refunds for:
- Change of mind
- Ordering the wrong product
- Ordering the wrong quantity
- Personal preference
- Dissatisfaction with fragrance, colour, or texture where the product matches its description
Please review product descriptions carefully before placing your order.
7. Incorrect Shipping Address
Orders cannot be refunded because an incorrect or incomplete shipping address was provided by the customer.
Customers are responsible for ensuring that delivery information is accurate at the time of purchase.
8. Refused Deliveries
If a customer refuses delivery without a valid reason or fails to receive the shipment after reasonable delivery attempts, any refund or reshipment will be considered only after the returned shipment is received (if applicable) and after deducting any charges incurred, where permitted by law.
9. Beauty Product Safety
Beauty and skincare products may produce different results for different individuals.
Customers should:
- Read all labels and ingredient information.
- Perform a patch test before first use.
- Follow the manufacturer’s instructions.
- Stop using the product if irritation occurs and seek professional advice where appropriate.
Variations in individual results do not constitute a product defect.
10. Beauty Tools
Beauty tools should be used only according to the manufacturer’s instructions.
Damage caused by misuse, improper handling, modification, or failure to follow instructions is not covered under this policy.
11. Product Packaging
Manufacturers may update packaging, branding, labels, or design from time to time.
Such changes do not affect the authenticity or quality of the product and are not grounds for a return or refund.
12. Dropshipping Fulfilment
As a dropshipping business, products may be supplied directly by authorised fulfilment partners.
Packaging, shipping methods, and delivery partners may vary depending on the supplier and destination.
13. Contact Us
If you believe your order qualifies for review under this policy, please contact us promptly.
Celestra
📧 Customer Support: celestrabasket@gmail.com
📧 Business Email: official@celestra.in
📍 Gurugram, Haryana, India
Please include your order number and all relevant details to help us process your request.
14. Changes to This Policy
We may update this No Return & No Refund Policy from time to time.
The latest version will always be available on our website with the updated effective date.
Last Updated: July 11, 2026