Welcome to Celestra. This Shipping & Delivery Policy explains how your orders are processed, shipped, and delivered when you purchase products from our website.
By placing an order with Celestra, you agree to the terms outlined in this Shipping & Delivery Policy.
1. Business Information
Business Name: Celestra
Website: https://celestra.in/
Customer Support: celestrabasket@gmail.com
Business Email: official@celestra.in
Business Location: Gurugram, Haryana, India
2. Shipping Coverage
Currently, Celestra delivers products throughout India.
International shipping is not available unless specifically stated on our website.
3. Order Processing Time
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Processing time may increase during festivals, sales, promotional events, supplier delays, or other unforeseen circumstances.
4. Delivery Time
Estimated delivery timelines are:
Metro Cities: 3–7 Business Days
Tier 2 & Tier 3 Cities: 5–10 Business Days
Remote Locations: 7–14 Business Days
Delivery estimates are provided for convenience only and are not guaranteed.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Celestra may offer free shipping promotions subject to eligibility and promotional terms.
6. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation via email or other available communication channels.
If you do not receive confirmation within a reasonable time, please contact our customer support team.
7. Order Tracking
When your order is dispatched, tracking information will be shared through Email, SMS, or WhatsApp where available.
Customers may track their shipment using the courier tracking number provided.
8. Delivery Partners
Orders may be delivered through third-party courier and logistics partners selected based on serviceability and efficiency.
Courier partners may vary depending on your delivery location.
9. Dropshipping Fulfilment
As a dropshipping business, some products may be shipped directly from our trusted suppliers or fulfilment partners.
Packaging, labels, and courier services may differ depending on the supplier.
10. Multiple Shipments
If your order contains multiple products, they may be shipped separately and arrive on different dates.
Separate shipments will not result in additional shipping charges unless clearly communicated during checkout.
11. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Celestra shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses supplied by the customer.
If an order is returned because of an incorrect address, additional shipping charges may apply for re-dispatch.
12. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Strikes or labour disruptions
- Courier operational delays
- Transportation issues
- Supplier fulfilment delays
Such delays shall not constitute a breach of our obligations.
13. Damaged, Incorrect, or Defective Products
If you receive a product that is:
- Damaged during transit,
- Defective upon delivery, or
- Different from what you ordered,
please contact us within 48 hours of delivery by emailing official@celestra.in.
To help us investigate your request, please provide:
- Your order number.
- Clear photographs of the product and its packaging.
- An unboxing video (recommended).
- A brief description of the issue.
Failure to report within this timeframe may affect our ability to verify the claim.
14. Delivery Refusal
If a customer refuses to accept a shipment without a valid reason or fails to receive the package after multiple delivery attempts, Celestra reserves the right to recover any additional shipping or handling costs incurred.
15. Risk and Ownership
Risk of loss and responsibility for the products passes to the customer upon successful delivery to the shipping address provided during checkout.
Customers should inspect the package promptly upon receipt.
16. Force Majeure
Celestra shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including acts of God, pandemics, governmental actions, internet outages, transportation failures, or similar circumstances.
17. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Celestra
📧 Customer Support: celestrabasket@gmail.com
📧 Business Email: official@celestra.in
📍 Gurugram, Haryana, India
We aim to respond to customer queries within a reasonable timeframe during business hours.
Last Updated: July 11, 2026