Welcome to Celestra . We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Business Name: Celestra
Website: https://celestra.in
Email: official@celestra.in
2. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Order History
- Customer Account Information
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your:
- Credit Card Number
- Debit Card Number
- CVV
- UPI PIN
- Internet Banking Credentials
Technical Information
When you use our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referral Source
- Cookies and Usage Data
3. How We Use Your Information
We use your information to:
- Process your orders
- Deliver purchased products
- Verify transactions
- Send order confirmations
- Provide shipping updates
- Process refunds and cancellations
- Respond to customer support requests
- Improve website performance
- Detect fraud and security threats
- Comply with legal and regulatory obligations
- Send promotional emails only if you have chosen to receive them
4. Order Fulfilment
As a dropshipping business, we may share necessary customer information such as:
- Name
- Shipping Address
- Phone Number
- Purchased Products
with our trusted suppliers and courier partners solely for fulfilling and delivering your orders.
5. Payment Processing
Payments made on our website are securely processed through authorized payment gateway providers.
Your sensitive financial information is never stored on our servers.
6. Cookies
Our website uses cookies to:
- Keep users logged in
- Remember shopping cart contents
- Improve website functionality
- Store customer preferences
- Analyze website traffic
- Improve user experience
You can disable cookies through your browser settings. However, some features of the website may not function properly.
7. Third-Party Services
We may use trusted third-party services including:
- WooCommerce
- Payment Gateway Providers
- Shipping and Courier Companies
- Google Analytics
- Google reCAPTCHA
- Meta (Facebook) Pixel
- Email Marketing Platforms
- Hosting Providers
These providers process information according to their own privacy policies.
8. Sharing Your Information
We may share your information only when necessary with:
- Payment Gateway Providers
- Shipping Partners
- Dropshipping Suppliers
- Website Hosting Providers
- Technology Service Providers
- Government Authorities when legally required
We never sell, rent, or trade your personal information to third parties for marketing purposes.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
10. Data Retention
We retain your information only as long as necessary to:
- Complete transactions
- Maintain business records
- Provide customer support
- Meet accounting and tax obligations
- Resolve disputes
- Comply with applicable laws
11. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your data
- Withdraw consent where applicable
- Object to certain processing activities
To exercise your rights, please contact us using the information below.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
13. Marketing Communications
If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time using the unsubscribe link included in the email or by contacting us.
14. Links to Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective immediately after publication on this page. We encourage users to review this page periodically.
16. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Business Name: Celestra
Email: official@celestra.in
Website: https://celestra.in
17. Legal Compliance
This Privacy Policy is intended to comply with applicable privacy and data protection laws, including, where relevant:
- India’s Digital Personal Data Protection Act (DPDP Act)
- Information Technology Act, 2000
- General Data Protection Regulation (GDPR) for applicable users
- Other applicable consumer protection and privacy regulations
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.